A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.”

— Robert Heinlein, Time Enough for Love

Billy Mark Hooten

Work Experience:

09/2008 – Present
U.S. Department of Veterans Affairs Medical Center, Oklahoma City, OK

Chief, Medical Media Production Section (GS-1084)

• Performs as Chief, Medical Media Production Section at the Oklahoma City Veterans Affairs Medical Center (OKC-VAMC).
• Supervises six staff (three audio visual production specialists and three mail handling specialists).
• Responsible for printed media production, medical record/patient care photography, Public Affairs photography, video DVD development, reproduction operations (6,000,000 pages per year), and Mail Room functions (over 1,000,000 pieces of mail per year).
• Manages multiple budget Fund Control Points (FCP) in both administration and medical appropriation budgets totaling $921,000 per year. Ensures compliance with fiscal policy, e.g., use of credit cards, and proposes, evaluates and maintains contracts, e.g., contract for closed circuit television programming, maintenance contracts for reproduction and mail equipment. Certified Contracting Officer’s Technical Representative (COTR).
• Performs as Talent Management System (TMS) Domain Administrator, using Adobe Creative Suite graphic design products and Adobe Presenter to create or enhance training materials and to create SCORM-Compliant Training Items in the TMS system.
• Creates and produces brochures, posters, flyers, electronic bulletin board images, post cards, letters, and other high-impact products to educate and communicate effectively with both Veterans and VA staff.
• Captures, edits, and compiles video productions to be included on internal websites, DVDs, or local shares.

Notable Achievements:

• Reduced printing budget from just under $700,000 per year to under $60,000 per year, while improving patient and employee education materials and availability.
• Experienced Reduction in staff from 10.5 Full-Time Employee Equivalents (FTEE) to 5.5 FTEE, while still maintaining customer support.
• As COTR for a major copier/reproduction contract, recommended and assisted with a review of copiers, printers, and printing functions that resulted in a $1,000,000 per Fiscal Year savings in contract and supply costs.
• Deployed web and PC-based shipping solution using virtual server and decentralized shipping points (the first virtual machine deployment of the software, ever), and provided detailed documentation to vendor and to other Department of Veterans Affairs agencies for their use.
• Successfully completed Leadership Development Institute (VA Mid-Level Management Course), receiving award for public speaking ability.
• Requested to provide “Public Speaking” training to Emerging VA Leaders (EVAL – a VA entry-level management course) for the fourth year in a row.

09/2006 - 09/2008
U.S. Department of Veterans Affairs Medical Center, Oklahoma City, OK

Facility Information Security Officer (GS-2210)

• Implemented, monitored and enforced the information security program within my area of responsibility – including the physical environment and business requirements – with the goal of protecting the integrity, availability, and confidentiality of systems, networks, and data.
• Coordinated the Certification and Accreditation (CandA) process in conjunction with the local IT staff and CandA review team for both new and legacy systems, resulting in an renewed CandA for the OKC VAMC.
• Coordinated the risk management process on information systems required throughout the life cycle to identify vulnerabilities and protection needs.
• Established new and reviewed the existing contingency plans for IT systems by leading the effort to formulate and review contingency and disaster plans to include testing and review.
• Ensured that IT security weaknesses identified in external or internal audits were documented.
• Ensured that issues were mitigated or accepted as needed and provided documentation and evidence to support either avenue.
• Periodically audited workforce member files to ensure that background investigations were submitted for positions requiring access to IT systems.
• Examined audit logs to ascertain anomalies of the station’s information security program relative to the protection of confidentiality, availability, and integrity of information systems. Reported and coordinated remedial action as required.
• Controlled, reviewed, and recorded the station’s information security program by performing internal control and security reviews, documented the results, and provide reports as required.
• Coordinated the development of and ensured effective supplemental facility level policies and procedures were in place that addressed information security controls as outlined in Federal legislation, policy and agency guidelines.
• Ensured the principle of “least privilege” applied to information system access commensurate with operational duties of the user and coordinated with appropriate supervisory and management personal appropriate periodic review of access to determine if continued access was required.
• Coordinated and developed Information Security awareness training and role base training program for all individuals with physical or logical access to VA facilities or VA networks.
• Investigated and reported all information security incidents and provided updates until closed; made recommendations to management for corrective action.
• Facilitated and coordinated the gathering, analysis, and preservation of evidence used in addressing security violations.
• Assured the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services.

Notable Achievements:

• Certified Department of Veterans Affairs Cyber Security Practitioner
• Successfully implemented facility-wide IT hardware inventory process; identifying missing equipment, performing investigations on loss or status, and reporting status to national Information Security Managers.
• Instrumental in ensuring facility passed Fiscal Year 2007 Certification and Accreditation

09/2006 - 09/2008

U.S. Department of Veterans Affairs Medical Center, Oklahoma City, OK

Information Technology Specialist (GS-2210)

• Installed, configured, and maintained the operating system’s environment including systems servers and operating systems software on which applications programs run. These were comprised of the PC and server software standardized images for Office of Information Technology (OIT, Biomedical Engineering, Veterans Integrated Service Network (VISN), and other services as needed. The Oklahoma City VAMC has over 35 such specialized software / system images.
• Installed and maintained operating system software used region/agency wide. Developed solutions to complex operational problems and evaluated the feasibility of implementing new technologies within current environments. Evaluated, selected, and coordinated the acquisition of appropriate systems software packages and hardware.
• Consulted with application developers, Region and National Teams to determine the effect on end user applications resulting from changes to the operating environment, i.e., new software or hardware installations. Determined and properly configured systems components such as disk drives, printers, and other peripherals needed to support the operating environment. Planned and coordinated the installation, upgrade, and maintenance of the operating environment, including compilers, utilities, communication systems, system management products, third-party systems software, security packages, scheduling systems, applications software packages, etc.
• Evaluated the effectiveness of existing IT systems and available enterprise network systems including performance, security, capacity, scalability, cost, and other relevant factors. Exercised judgment and originality in considering both current and future business needs; planned changes to the infrastructure; evolving network technology; and other related factors that affect network requirements and in recommending optimal network solutions. Identified and broke down problems using structured problem resolution approaches and works with network specialists, applications developers, and security specialists to prevent recurring problems.

Notable Achievements:

• Provided key support in implementing both voice recognition technology and document imaging solutions at the Oklahoma City VAMC, testing software in variable environments and passing technical information back to commercial vendors for changes in programming
• Solutions developed in partnership with vendors became system-wide solutions in use throughout the Region/VISN and were presented nationally at a healthcare technology forum
• Partnered with private vendor to develop terminal-server based medical coding/billing product (in use nationwide), resulting in a reduction of hardware and support costs related to product.
• Provided customized, fail-over system and installation documentation for archaic Mainframe reporting system that is still in use today (Dec 2011).

Education:

• University of Phoenix Oklahoma City, OK US
  Bachelor’s Degree 07/2005
  Major: Bachelor of Science – eBusiness

Affiliations:

• InfraGard (FBI Public/Private Partnership for Information Security) – Member
• Disabled American Veterans (www.dav.org) – Lifetime Member
• Paralyzed Veterans of America (www.pva.org) – Lifetime Member

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